Privacy Policy

1. Who We Are

This website is operated by Comfort Places Management (SSM Registration No.: 202203191910 (JR0137716-W)), a homestay management company registered in Malaysia.

Registered address: B10-03, D Summit Residences, Jalan Kempas 2/6, Taman Kempas Utama, 81300 Johor Bahru, Johor, Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We only collect information that you choose to provide, or that is necessary to deliver our services:

• Booking & enquiry details you submit via WhatsApp or our website contact form — such as your name, phone number, email address, intended check-in / check-out dates, and number of guests.
• Website usage data collected automatically through cookies and analytics tools — such as pages visited, device and browser type, and general (city-level) location. This includes data collected via Google Analytics and Google Ads.

We do not knowingly collect sensitive personal data, and we do not collect information from children.

3. How We Use Your Information

• To process and confirm your booking, or to respond to your enquiry.
• To send you check-in instructions and important information about your stay.
• To provide guest support before, during, and after your stay.
• To improve our properties, our website, and our services.
• To measure the performance of our advertising (including Google Ads) and understand how visitors find us.

4. Cookies & Third-Party Tools

Our website uses cookies and similar technologies to make the site work and to understand how it is used. Specifically, we use:

• Google Analytics — to measure website traffic and visitor behaviour in aggregate.
• Google Ads conversion tracking — to measure the effectiveness of our advertising campaigns.

These tools may set cookies on your device and process data in accordance with Google's Privacy Policy. You can control or delete cookies at any time through your browser settings.

5. Sharing & Disclosure

We do not sell your personal data. We only share information where it is necessary to provide our services, for example:

• Our housekeeping and maintenance teams are informed only of the relevant property and check-in / check-out timing — they are not given your personal contact details.
• Service providers that help us operate (such as booking platforms or analytics providers) process data only as needed, and under confidentiality obligations.
• Where disclosure is required by law or in response to a valid request from the Malaysian authorities.

6. Data Retention & Security

We keep your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. We apply reasonable administrative and technical measures to protect your data against loss, misuse, and unauthorised access. While no method of transmission or storage is completely secure, we work diligently to safeguard your information.

7. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent to our processing of your data.
• Limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Contact Us