Terms & Conditions

1. About Us

These Terms & Conditions govern your booking and stay at homestay properties managed by Comfort Places Management (SSM Registration No.: 202203191910 (JR0137716-W)), registered in Malaysia at B10-03, D Summit Residences, Jalan Kempas 2/6, Taman Kempas Utama, 81300 Johor Bahru, Johor, Malaysia. By making a booking with us, you agree to these Terms.

2. Booking & Payment

• Bookings and enquiries are made through WhatsApp or our website contact form. A booking is only confirmed once we have acknowledged it and any required payment has been received.
• Accepted payment methods and the deposit amount will be communicated to you at the time of booking.
• You are responsible for providing accurate booking details (name, contact number, dates, and number of guests).
• The number of guests must not exceed the maximum stated for the property without our prior written approval.

3. Check-In & Check-Out

• Check-in: from 3:00 PM
• Check-out: by 12:00 PM (noon)

Standard times may vary by property; the exact times for your booking will be confirmed with your check-in instructions. Early check-in or late check-out may be available on request, subject to availability and possible additional charges.

4. Cancellation & Refund Policy

Unless a different policy is agreed for your specific booking, the following standard policy applies:

Some properties or peak-season dates may carry a different cancellation policy, which will be stated to you at the time of booking and takes precedence over the above.

5. House Rules

• No smoking indoors.
• No parties or events unless approved by us in advance.
• No pets unless approved by us in advance.
• Please respect neighbours and observe quiet hours; keep noise to a reasonable level, especially at night.
• Only registered guests may stay overnight. Additional visitors require our prior approval.
• Please follow any property-specific rules provided in your check-in instructions.

6. Guest Responsibility & Damages

Guests are responsible for the property and its contents during their stay. Please treat the home with care. Any loss or damage beyond normal wear and tear, or additional cleaning required due to misuse, may be charged to the guest. Please report any accidental damage to us as soon as possible.

7. Limitation of Liability

To the fullest extent permitted by law, Comfort Places Management is not liable for any loss, injury, or damage to guests or their belongings during a stay, except where caused by our proven negligence. Guests are advised to keep their valuables secure and to obtain their own travel insurance where appropriate.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the jurisdiction of the Malaysian courts.

9. Contact Us